Effective December 1, 2014
The privacy and security of personal information is very important to us at Storage HUB.
At Storage HUB, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our web site. We know that you care about how your personal information is collected, updated, used and shared.
This Privacy and Security Policy (the Privacy Policy) outlines how we collect, use and protect your personal information as you interact with us directly, by phone, by SMS text messaging, online and through our customer service and sales reps, storage advisors and managers. This Privacy Policy applies to Storage HUB operations in Canada and to its web site located at www.StorageHub.ca. This Privacy Policy does not apply to other web sites which may be operated by affiliates or business partners of Storage HUB, even if they are linked to the StorageHub.ca site.
By using our services and/or our web site, you consent to the collection and use of your personal information by Storage HUB consistent with this Privacy Policy and applicable privacy and data protection laws.
Our Privacy Policy may change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on our web site when updates are available without notice. We encourage you to refer to our Privacy Policy from time to time to see our most current practices. Your continued access and use of www.StorageHub.ca and Storage HUB services constitutes your acceptance of any changes to our Privacy Policy.
The policy explains
What information Storage HUB gathers from you.
How Storage HUB uses the personal information you share with us and that we learn about you because of your business relationship with us.
What personal information, if any, Storage HUB may share about you and the conditions we use to protect your information if it must be shared.
How Storage HUB makes use of cookies and IP addresses.
What kind of security measures Storage HUB takes to protect your information from accidental loss or disclosure and how Storage HUB will inform you in the event of a security breach.
The manner in which you can have your personal information updated or corrected and how to restrict Storage HUB use of that information.
Other things you should know about privacy, information security and Storage HUB.
Storage HUB collects information that you provide to us or that we learn about you from the use of our web site. We receive and store information you enter on www.StorageHub.ca or give to us in other ways. For example, you may provide information to us when you make a reservation for our storage services, speak with one of our representatives at our physical location or by telephone, enter into a lease/rental agreement with us, use our site to move to your leased space with us, use automatic bill pay or go online to make a payment on your account, make a customer service request or inquiry, exchange an SMS text with us. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, Social Insurance number, drivers license, insurance coverage information, service or product preferences. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we collected about you.
We use information we have collected about you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so. We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we might need to provide your personal information to a delivery service so that they can assist us in fulfilling your request for storage supplies.
We may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, to protect against fraud or security hazards, and in connection with a merger, acquisition or bankruptcy. Storage HUB may be required to disclose your personal information if it: (i) believes it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is otherwise necessary to protect our rights or property; or (iv) is necessary to protect your interests or those of other users of our web site or services. If Storage HUB should ever file for bankruptcy or merge with another company, or if Storage HUB should decide to buy, sell or reorganize part or all of its business, Storage HUB may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is Storage HUB’s practice to seek appropriate protection for information disclosed or received in these types of transactions. Storage HUB cannot, however, guarantee that Storage HUB’s Privacy Policy will remain unchanged if Storage HUB is sold or merges with another company.
Storage HUB collects and uses personal information from you in several other ways:
Web Site Usage. Storage HUB and/or Storage HUB’s authorized service providers, may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our web site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers use of the web site, track usage of the web site, and to address security hazards. Storage HUB, or one of our authorized service providers, also may use this information to track aggregate traffic patterns throughout our web site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.
Online and Off-line Transactions. You may be asked to share personal information in order to complete a transaction and when you use our web site.
For example, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Storage HUB and/or our authorized service providers. For certain transactions, such as online bill payment, we will assist you in creating a user id and password to protect your account information with us.
Children under 13 should not send any information about themselves to Storage HUB. If a child under 13 submits information through any part of Storage HUB’s web site or otherwise provides such information to Storage HUB, and we learn that the person submitting the information is a child, we will make a good faith attempt to delete this information as soon as possible. We make no guarantee that we will be able to find or delete this information. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.
This Privacy Policy applies to customer relationships established in the United States and Canada. Our web site is hosted in the United States and is intended for United States and Canadian visitors. Parts of this Privacy Policy may not apply to visitors to our web site outside the United States because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from Canada, the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, by visiting our web site and providing us with personal information, you acknowledge and consent to the transfer to and processing of your personal information in the United States.
Our internal data security policies restrict access to customer’s personal information to authorized employees, agents and subcontractors with a need to know, and we train such persons on the protection of your information. These persons may use our customer’s personal information for Storage HUB business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customer’s personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customer’s personal information. For example, for the security of your online visit to StorageHub.ca, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Storage HUB cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you electronically, by telephone or by SMS texting regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.
We may use cookiesto collect or log certain information. A cookie is a small piece of information that a web site stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customer’s preferences for certain kinds of storage needs or moving supplies or to store a password so that you do not have to input it every time you visit our web site. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.
Our web site may contain links to or from third party sites. Please be aware, however, that Storage HUB is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.
You have certain choices when it comes to how Storage HUB uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail, telephone, SMS text and/or email. If you elect not to receive such marketing information by direct mail, telephone, SMS text or email, Storage HUB may continue to contact you as necessary to service your account. You can change your contact preferences by writing to us at the physical address set forth further below.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Storage HUB customer service or storage advisor representatives.
You should be careful to maintain the secrecy of your user id and password and/or account information and be responsible about protecting your personal information and identity, both online and off-line.
If you have any questions, comments, or concerns about this Privacy Policy, please call or write to us at:
Storage HUB
1235 Athabasca Street East,
Moose Jaw, Saskatchewan, S6H 0N4
Canada